Multi-channel services for the community include broad themes such as open government, social inclusion, mobility and transport, healthcare and assistance, tourism and culture. The fundamental areas are:

• Healthcare 2.0 (home assistance, bioinformatics, paperless procedures)
• Energy Optmization (home automation, environmental control, smart billing)
• Internet of Things (car park sensors and disabled parking space sensors, security sensors, smart watches and smartphones as tools for communication)
• Mobile Assistant (e-government, e-commerce, tourism)
• Big Data (creation of the community of residents, access, transparency)
• Mobile Ticketing (infomobility, regional public transport ticket, smart parking)

A significant portion of Exprivia’s planning is dedicated to healthcare, where the presence of a digital infrastructure is fundamental for the activation of telemedicine, continuous monitoring of the chronically ill and the elderly, personalised medicine and the elimination of bureaucracy linked to paper documents. To digitalise local healthcare, Exprivia has developed a range of research projects and several pilot projects in hospitals, retirement homes and public administrations.

Infomobility is another important area in which to reconceptualise topics of urban mobility. The ease of immediately accessing public transport using a digital ticket, including in mobile mode, the certainty of parking your vehicle in a specific area with the possibility of immediate verification, public transport traffic forecasts, the guarantee of an open parking space for the disabled, are elements that will become key in the cities of the immediate future to ensure increasingly streamlined, rapid and economical mobility.

Exprivia pursues the objective of integrating Open Data into timetables, routes and traffic forecasts for public transport, a single ticket valid for all local transport companies, smart parking with mobile ticketing and searches for open spaces in different parking areas (park & ride, affiliated garages, blue on-road parking spaces with sensors). Naturally, this project also allows for the use of traditional tickets and features highly secure anti-falsification issuing systems. The Mobile Ticketing project is part of the Puglia Digitale research project and the Bari Digitale pilot project.

A smart life needs to optimise its energy efficiency. The EO component regards home automation research and development for the continuous monitoring of energy efficiency in buildings, paired with domestic control systems for vulnerable people. There are also billing systems equipped with support mechanisms to provide explanations about bills upon request. In this area, a research project is currently under way with the Italian Energy Technology District (Di.T.NE) in addition to pilot projects with ENEL.

The archiving, management and analysis of big data provides the structural basis for the activation of a digitalised city. The Exprivia system, tested in thousands of installations at large private companies, makes communications between the public and institutions simple and practical, by means of direct queries as well as through forms of community and social networks. The Vincente and Puglia@Service research projects and the @Politics pilot project demonstrate the increasing attention dedicated to opportunities in the PA area.

The great Network interprets daily realities. This is the principle underlying the Internet of Things, which can be translated into parking sensors under the road bed to signal the availability of a parking space or if a space for the disabled is occupied, or energy efficiency and home security sensors, healthcare monitoring for the chronically ill or at-risk patients, terminals like smartphones and smartwatches used as tools for communication. Also in this case, Exprivia is engaged in research and has been a key contributor to pilot projects such as BariDigitale and Building.