Competencies and technologies for the evolution towards virtualized networks

IT Infrastructure Management refers to the set of elements made up of hardware, software, network resources, clouds, and the services necessary for the existence, operation and management of a corporate IT environment. It enables Exprivia to provide IT solutions and services for its employees, partners and customers.

The other purposes of infrastructure management are to:

• Reduce the duplication of the efforts
• Guarantee adherence with the standards
• Improve the flow of information in the entire information system
• Promote the adaptability necessary for a changing environment
• Guarantee interoperability between the organizational and external entities
• Keep efficacy constant
• Change the management policies and practices following the processes

Today, companies have to accept challenges in management complexity, by optimizing their key operations, reducing costs, improving service levels and operations, and keeping levels of competitiveness high. This growing demand for a better, faster and more efficient company organization tends to penalize those that are not well organized. Companies, particularly those distributed across the area with a vast network of sites, are constantly under pressure to optimize their IT infrastructure to meet these needs. Typically, in a modern-day IT organization, more than half the support staff and almost three quarters of the IT area budget are dedicated to infrastructure management.
The IT infrastructure of companies is currently a combination of technologies and devices for meeting the specific needs of the various company areas. By changing the business requirements, these devices and technologies must also necessarily follow the trend, as they require a continual evolution. Unfortunately, however, the IT managers are asked for increasingly high-performance infrastructure with increasingly low budgets that do not always allow the optimum quality of the support service to be guaranteed.
The IT infrastructure of companies is currently a combination of technologies and devices for meeting the specific needs of the various company areas. By changing the business requirements, these devices and technologies must also necessarily follow the trend, as they require a continual evolution. Unfortunately, however, the IT managers are asked for increasingly high-performance infrastructure with increasingly low budgets that do not always allow the optimum quality of the support service to be guaranteed.
New strategies, new ideas and rapid answers are necessary to tackle these challenges. One of the most effective means of IT management that Exprivia offers its customers is the possibility of outsourcing infrastructure management.

Exprivia's Remote Infrastructure Management (RIM) offer allows companies to use the experience of a company that, for several years, has managed data centre, network and remote administration operations for third parties, with powerful business tools and uses highly qualified experts focusing on IT maintenance capable of performing functions and business operations at the highest possible level, keeping costs low and the level of efficiency high.

The Exprivia RIM services have evolved in time and today, users and technical staff may be connected to IT resources uninterruptedly, thus making business operations more agile. The Exprivia model is applied to the entire life cycle and service management, adapting its solutions to the customer's specific needs and guaranteeing the shared risk and measurable performance indicators. The Exprivia model is applied to the entire life cycle and service management, adapting its solutions to the customer's specific needs and guaranteeing the shared risk and measurable performance indicators.

Our RIM services comprise the monitoring, administration and management of IT infrastructure components and may also include improvement proposals in terms of virtualization and efficiency of the resources, using proactive and corrective measures to maintain and improve the quality of the service.

With Exprivia's support, customers thus increase their operational and organizational productiveness: in fact, the use of the RIM ensures access to best-in-class tools, the use of technical skills, as well as integrated processes and ITIL methods, all elements that cooperate in increasing the overall operational efficiency.

In the Cloud era, in which the Digital revolution is transforming companies, involving traditional infrastructure and obsolete operational models, Exprivia provides its customers with Data Center management services and solutions covering all the technological components (Storage, Connectivity and Blade servers). As a partner of VMWare, Exprivia also offers solutions and services for the virtualization of computer systems and network functions (NVF) and for the virtualization of all the Data Center components in accordance with the guidelines of the SDX model.

Exprivia, which has the necessary expertise in its staff, is not only capable of managing all the existing operating technologies, (such as HP-UX, OracleSun, Linux (all distro), Windows, Android, IOS, Vmware, OracleVM, EMC2, Blade, SAP, etc...) but it also keeps up to date with all the innovations in the sector, particularly in advanced virtualization settings and ServerFarm2Cloud processes in order to maximize the benefits of the IT infrastructure available. Our IT infrastructure management solutions integrate with the customers' IT resources, improving them considerably and helping to discover all the latent potential rapidly, through continual monitoring of the asset data and an integrated process guide of the life cycle of the infrastructure and applications.

The main benefits that Exprivia offer are:

• lower IT costs through dedicated hardware and software management
• improve the service levels to rapidly identify the main cause of incidents
• fix continuous income flows, by reducing system idle times to a minimum
• take quick and effective decisions about outsourcing and cloud-based services
• increase transparency and verifiability through optimization of the documentation
• align the IT with business needs to improve performance and reduce costs

In all this, Exprivia can offer 7x24x365 specialist Operational Support services in accordance with the ITIL processes, which can be regulated on the basis of a Service Level Agreement, thus guaranteeing also a lower risk of impact of IT faults through proactive monitoring.