Telemedicine services arrive in open banking

The changes and new challenges that emerge from year to year have led to an evolution of the individual's social needs, and a greater preference for using digital tools to access services in every area, from professional to medical health. The issue of health and health protection have become an integral part of people's thinking and behaviours in daily life, and technology is now used as a primary aid to offering responses to the changed context.

To respond to this need, Banca Popolare of Sondrio has implemented a new and easily accessible tool that allows customers to carefully watch their health, guaranteeing constant coverage.

The project

Integrating telemedicine services into the Bank's internet banking channel provides a quick and easily accessible service that is reserved for its customers and aimed at offering a concrete response to a widespread need, offering quality medical-health support that is always at hand.

The service allows access to the eLifeCare platform, a solution created by Exprivia which allows Video consultation, Telereporting and Telepresence to support all of the providers involved in patient home care. The eLifeCare platform revolutionises the approach to patient home care, as it provides the technological infrastructure and all the services necessary for the complete and integrated management of all processes and assistance services, as well as creating Health Dossiers on the patient's clinical history which are available and usable from any device and structure.

The Solution

The solution implemented by Exprivia and offered by AreaMedical24 is fully customisable, allowing the widest possible access to the provision of medical services to protect people's health while limiting as much as possible movement of patients and admissions to healthcare facilities that are already subject to great pressure. In the specific project, Exprivia's AWS Advanced Service partner used Amazon Web Services (AWS) cloud services, allowing users to take advantage of telemedicine services and therefore to interact with medical staff via smartphone with the dedicated app, or on a PC, 24 hours a day, every day of the year.
 
Users are able to interact digitally and remotely with highly qualified medical personnel, take advantage of a series of remote consulting services, access their medical records, and create personalised packages provided by over 35,000 specialists, 3,000 home care professionals and a network of over 1,800 affiliated healthcare facilities.

The Benefits

The integration of telemedicine into the banking channel means placing personal care at the centre, creating a health and prevention support system and providing the customer with a multifunctional, mobile-friendly tool with a pleasant and intuitive user experience to manage visits – remotely or in person – and maintain constant and safe contact with medical providers, now and into the future.